Shipping Information

What to do if your order hasn't been delivered? 

Here at Zeroks our biggest priority is our customers and we will always do our best to deliver your order on time. 


Waiting for your order delivery 

You can always find your estimated delivery date in your email "order confirmation". This should have been sent when you placed your order. If you can't find it, we suggest you check your spam mail if not, contact our customer support team for assistance. 


How can I track my order? 

You should be able to check and track the progress of your order delivery if one was provided. You can find more information about your order in the email "order confirmation". The email should contain more details about your estimated order delivery as well as how to track your order. 


Delivery Service 

We will do our best to ship products from your nearest warehouse, in order to ensure that orders get delivered on time. This will however depend on availability, and there may be cases whereby we are force to ship from another store depending on availability. 

UK & Europe






NOTE: Our standard delivery charges may vary depending on your location/country.  

Some sellers may have a different delivery timeframe, please check the delivery option provided before placing an order. 

In order to better protect our customers, payments made when placing orders get reserved with us. What this means is that we won't immediately take money from your account when placing an order until the order has been confirmed. 

Orders are usually processed within the same day but this may vary for some sellers.

Does Zeroks charge VAT, Customs, Taxes or other additional fees

Zeroks only charges payments for the cost of the products. As a result, you will only be charged for total order shown / displayed in your shopping cart when placing an order.

Other fees, such as customs, taxes, or VAT may be required for your order under the complete discretion of your local government. The rules and regulations regarding VAT, Custom, Taxes etc on the importation of goods between from remote sellers to buyers or via e-commerce market platforms vary from country to country

Products shipped locally or within the UK or EU

VAT is included in the total product price, and as such no import duties or additional price will be added.

Products shipped from Outside the EU, China and Rest of the World.

In some cases, there may be VAT, Custom duties or other fees levied by the destination of your orders. These additional fees are the responsibility of the recipient. We are unfortunately unable to provide estimates of such charges due to the fact that these fees vary from country to county. We strongly recommend that customer check the shipping info or product details provided by the seller before placing an order.

Contact /Support 

If you are still having trouble with your delivery order, think there's been a delay or the estimated delivery date has passed, or you simply require additional contact our customer support team who will be more than happy to help. You can contact our customer support team (Customer Service), which can be found at the bottom of this page.